P2 Commitment

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P2 Levels of Engagement

As part of its commitment to include the public in important decision making, the City has policies and processes in place to ensure public engagement is inclusive, accessible, transparent, and measurable, and that results are shared with the people who have helped shape the outcomes.

City Council's policy on public engagement states: Effective public engagement enables Council and staff to make better-informed decisions. By receiving diverse perspectives and potential solutions, the quality of decisions improves and a higher standard of citizen service is provided.

This and an accompanying Public Engagement Handbook were developed to share the public participation (P2) principles and core values the City follows, along with tools for planning and hosting activities to learn from our stakeholders. These efforts are ongoing as the City continuously works to maintain and improve our ability to engage with the public.

Highlighted Projects

City Response to the COVID-19 Pandemic: Since mid-March, at the initial stages of the pandemic, the City has committed to engaging with citizens regularly through update videos from the Mayor and the COVID 19 Let’s Talk page, which shares news, hosts updates, references facilities closures, essential services, resources, and gradual reopening practices. It also encourages residents to share some good news, provides contact information if required and has so far attracted more than 13,000 visitors. As the City has transitioned to re-opening and moving forward with program and service delivery, it has implemented the use of a public engagement decision tree to best utilize resources around decision-making.

Downtown Plan: The Downtown Plan was the first to appear on our public engagement platform, Let’s Talk Kamloops, and updates a 15-year-old neighbourhood plan. It generated 7,800 visits with more than 2,200 informed or engaged visitors. Engagement tools included a survey, an interactive map for residents to provide their ideas, Post-It Note board to contribute issues and opportunities, and a forum discussion to weigh in and leave feedback on “big ideas” revealed from a face-to-face charrette. It was found that Let’s Talk contributed to a direct correlation between in-person engagement attendance and a 40% increase in email subscribers for the project. Open houses, workshops, community presentations, take-home conversation kits, and a panel discussion with a short video screening at a local movie theatre were also included in the engagement efforts.

Residential Suites Bylaw Revisions: In 2019, the City embarked on a comprehensive public engagement process to amend its Residential Suites Bylaw to align with the Official Community Plan. Other goals included increasing affordable housing inventory in Kamloops, increasing density, and supporting a vibrant economy by considering more user friendly regulations for homeowners to operate suites. The four-month public engagement program focused on education around current practices and terminology and sought opinion on how a new bylaw could best fit residents' needs. Engagement tactics included a comprehensive public survey and an open house featuring a short presentation, a panel discussion, and an audience question and answer period. Efforts attracted more than 5,100 visitors to the Residential Suites page on Let's Talk including 2,447 informed and engaged visitors, 874 survey responses, and 90 attendees at the open house event. Engagement program results helped guide changes including a revised bylaw that decreased fees, expanded the area where suites could be located, and reduced wait times for residents to complete the rezoning application process. The change also increased clarity on the process for addressing unauthorized residential suites and prompted an ongoing educational campaign.

Victoria Street West Improvements Project: This two-year utilities replacement project to upgrade infrastructure that was more than 100 years old is almost complete. Hosted on Let’s Talk, the project has attracted 13,500 visits with more than 2,400 informed or engaged visitors. The platform has been used to generate weekly project updates for project followers, media representatives and social media users. These activities have supported other engagement efforts including regular interaction with businesses, social agencies, and residents within the project area through a dedicated project liaison. The engagement approach helped the project team reach its goal of moving to a 24-hour construction schedule and reducing the overall project time from two years to 18 months.

Visit here for information on upcoming engagement opportunities. Let's Talk!

As part of its commitment to include the public in important decision making, the City has policies and processes in place to ensure public engagement is inclusive, accessible, transparent, and measurable, and that results are shared with the people who have helped shape the outcomes.

City Council's policy on public engagement states: Effective public engagement enables Council and staff to make better-informed decisions. By receiving diverse perspectives and potential solutions, the quality of decisions improves and a higher standard of citizen service is provided.

This and an accompanying Public Engagement Handbook were developed to share the public participation (P2) principles and core values the City follows, along with tools for planning and hosting activities to learn from our stakeholders. These efforts are ongoing as the City continuously works to maintain and improve our ability to engage with the public.

Highlighted Projects

City Response to the COVID-19 Pandemic: Since mid-March, at the initial stages of the pandemic, the City has committed to engaging with citizens regularly through update videos from the Mayor and the COVID 19 Let’s Talk page, which shares news, hosts updates, references facilities closures, essential services, resources, and gradual reopening practices. It also encourages residents to share some good news, provides contact information if required and has so far attracted more than 13,000 visitors. As the City has transitioned to re-opening and moving forward with program and service delivery, it has implemented the use of a public engagement decision tree to best utilize resources around decision-making.

Downtown Plan: The Downtown Plan was the first to appear on our public engagement platform, Let’s Talk Kamloops, and updates a 15-year-old neighbourhood plan. It generated 7,800 visits with more than 2,200 informed or engaged visitors. Engagement tools included a survey, an interactive map for residents to provide their ideas, Post-It Note board to contribute issues and opportunities, and a forum discussion to weigh in and leave feedback on “big ideas” revealed from a face-to-face charrette. It was found that Let’s Talk contributed to a direct correlation between in-person engagement attendance and a 40% increase in email subscribers for the project. Open houses, workshops, community presentations, take-home conversation kits, and a panel discussion with a short video screening at a local movie theatre were also included in the engagement efforts.

Residential Suites Bylaw Revisions: In 2019, the City embarked on a comprehensive public engagement process to amend its Residential Suites Bylaw to align with the Official Community Plan. Other goals included increasing affordable housing inventory in Kamloops, increasing density, and supporting a vibrant economy by considering more user friendly regulations for homeowners to operate suites. The four-month public engagement program focused on education around current practices and terminology and sought opinion on how a new bylaw could best fit residents' needs. Engagement tactics included a comprehensive public survey and an open house featuring a short presentation, a panel discussion, and an audience question and answer period. Efforts attracted more than 5,100 visitors to the Residential Suites page on Let's Talk including 2,447 informed and engaged visitors, 874 survey responses, and 90 attendees at the open house event. Engagement program results helped guide changes including a revised bylaw that decreased fees, expanded the area where suites could be located, and reduced wait times for residents to complete the rezoning application process. The change also increased clarity on the process for addressing unauthorized residential suites and prompted an ongoing educational campaign.

Victoria Street West Improvements Project: This two-year utilities replacement project to upgrade infrastructure that was more than 100 years old is almost complete. Hosted on Let’s Talk, the project has attracted 13,500 visits with more than 2,400 informed or engaged visitors. The platform has been used to generate weekly project updates for project followers, media representatives and social media users. These activities have supported other engagement efforts including regular interaction with businesses, social agencies, and residents within the project area through a dedicated project liaison. The engagement approach helped the project team reach its goal of moving to a 24-hour construction schedule and reducing the overall project time from two years to 18 months.

Visit here for information on upcoming engagement opportunities. Let's Talk!

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Community Engagement

6 months

The City uses multiple locations to host engagement opportunities to make it easier for residents to participate. Whenever possible, we use City-owned facilities in various neighbourhoods to host information meetings, open houses, working group meetings and events. This map shares locations of many of the engagement opportunities hosted between 2019-2020.