City Hall Hours of Work and Public Access
UPDATE: ON NOV. 24/20, COUNCIL VOTED TO INCLUDE THIS COST REDUCTION IN THE 2021-2025 FIVE YEAR BUDGET
PROPOSED COST REDUCTION STRATEGY
The hours City Hall is open to the public currently change seasonally. These changes coincide with the negotiated CUPE Collective Agreement winter and summer hours. It is being recommended that the hours that City Hall is open be compressed to allow for 30 minutes before and after public hours for staff to set up and complete work requirements. These hours would shift to be 8:30 am–3:30 pm during summer hours and 9:00 am–4:00 pm during winter hours, Monday–Friday, except statutory holidays.
Staff in public-facing positions need to be ready to assist people when City Hall is open to the public. This creates situations where Revenue and other front-facing staff are required to work overtime for beginning and/or end of day processes and for additional safety protocols. There are best practices that are not being followed because of the lack of time to process because the public is present.
Many retail operations and banking institutions have cash float counts and reconciliations that occur before the doors open and after the doors close to the public. The recommended public access hours will allow additional time at the start and end of employees’ days to implement stronger financial controls.
COST SAVINGS: UP TO $6,500
The expected savings as a reduction of overtime will be approximately $6,500 annually.
- Adjusting the hours City Hall is open to the public will allow the implementation of proper financial controls in Revenue, will reduce the overtime required in Revenue, and will allow time to address non-in-person messages and requests.
- Changing the daily process aligns with Council’s Strategic Plan to improve fiscal responsibility. The additional cash controls to be implemented provide for an increase of internal financial controls, thus reducing the risk of fraud as it relates to the daily cash transactions that occur at City Hall. The improved control will assist in the improvement of the integrity of financial and accounting information, promote accountability, and safeguard the City’s financial assets.