COVID-19

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Please note that Interior Health should remain your primary source of information in the COVID-19 (Novel Coronavirus) outbreak. Please visit their website for the latest information.

The City of Kamloops recognizes that there is significant concern in the community around COVID-19. This page has been set up to provide local information to our community about COVID-19. We regularly update this page with any changes to our operations which may affect our residents.

The City is encouraging all residents and businesses to follow the direction of public health officials, including limiting public gatherings and practicing physical distancing.

The global management of the situation is evolving daily. We care about the public’s health and wellbeing, as well as the health and safety of our employees and are actively working with our Emergency Program Manager and Health and Safety Department.

We are following the recommendations of the Federal and Provincial Government agencies before any changes are made to our operations.


Please note that Interior Health should remain your primary source of information in the COVID-19 (Novel Coronavirus) outbreak. Please visit their website for the latest information.

The City of Kamloops recognizes that there is significant concern in the community around COVID-19. This page has been set up to provide local information to our community about COVID-19. We regularly update this page with any changes to our operations which may affect our residents.

The City is encouraging all residents and businesses to follow the direction of public health officials, including limiting public gatherings and practicing physical distancing.

The global management of the situation is evolving daily. We care about the public’s health and wellbeing, as well as the health and safety of our employees and are actively working with our Emergency Program Manager and Health and Safety Department.

We are following the recommendations of the Federal and Provincial Government agencies before any changes are made to our operations.

  • Information on Recreation Programs, Swimming Lessons, and Memberships

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    19 Mar 2020


    City of Kamloops Programs & Swimming Lessons
    March 19, 2020 - All Winter Programs have ended. At this time, the Spring Activity Guide Programs are not scheduled to commence until further notice. We are currently working on program cancellations. If the program you are registered in is cancelled, a credit will automatically be placed on your account. No further action is required.

    For programs that are not yet cancelled, the City of Kamloops standard withdrawal and cancellation policies are in effect, with the exception that all withdrawal fees will not be charged at this time. A credit will be placed on your account for future use.

    TCC/WSP Memberships
    All memberships will be cancelled effective March 16, 2020. A prorated credit will automatically be placed on your account for any pre-paid amount and no further action is required.

    Facility Bookings
    All facility bookings will be cancelled effective March 16, 2020. A prorated credit will automatically be placed on your account for any pre-paid amount and no further action is required.

    Refunds
    Credits make it quick and easy to re-register for programs or reinstate memberships, however we understand that people may be concerned about their financial security.


    If you would like to request a refund instead of a credit, please email refunds@kamloops.ca with the following information:
    • Your first and last name
    • Phone number
    • Complete mailing address
    • Email address
    • Course description (if it is for a family member, please include their name) and/or Fitness membership info (annual, monthly, TCC or Westsyde Pool, etc)

    Any registrations or memberships paid by credit card will be reimbursed to the original card.

    Customers who paid by cash, cheque, or debit will be issued a refund via cheque. We will do our best to get these out in a timely manner, but please allow up to 14 business days.

    If you are an ARCH client, any subsidy amounts will be credited back to your account for future use. Any additional monies paid, will be refunded in the original form, as stated above.

    We thank you for your patronage, understanding, and patience as we work together during this unprecedented time.
  • COVID-19 UPDATE: City is committed to service delivery

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    19 Mar 2020

    March 19, 2020 — The City of Kamloops is committed to delivering the services that the community relies upon during this time of a Provincial State of Emergency amidst the global COVID-19 pandemic.

    “The City’s highest priority is the health and safety of Kamloops residents and City employees, and we are working constantly to manage this evolving crisis and reduce the spread of the COVID-19 virus,” said Mayor Ken Christian following today’s announcement of the Provincial State of Emergency.

    “I want to assure the public that staffing levels are being met around services that residents rely on such as fire, police, bylaws, water, sewage treatment, and garbage collection, among others. We will continue to operate and ensure that staff who are required to maintain these services are on duty,” said Christian.

    On Monday, March 16, the City announced the temporary closure of 22 recreational facilities to the public. In addition to these facilities, as of tomorrow morning, March 19, additional City facilities will be closed for public drop-in. These closures will be reviewed regularly by the City of Kamloops Emergency Operations Centre (“EOC”).

    • City Hall is closed to the public, except for City Council and Council Committee meetings. Other services at City Hall may be available by appointment. Please call 250-828-3311.
    • Bylaw Services office is closed to the public, except by appointment. Please call 250-828-3409.
    • All fire halls, except Fire Station 1 in Sahali, are closed to the public. Fire Station 1 will be open for permits, by appointment only. Please call 250-372-5131.
    • Development and Engineering Services is closed to the public, except by appointment. Please call 250-828-3561.
    • Sustainability Services, at Cunliffe House, is closed to the public, except by appointment. Please call 250-828-3561.
    • Civic Operations front desk is closed to the public. Other services at Civic Operations are available by appointment. Please call 250-828-3461.
    • Human Resources is closed to the public.
    • Kamloops Centre for Water Quality is closed to the public.
    • Kamloops Sewage Treatment Centre is closed to the public.
    • Cemetery office is closed to the public, except by appointment. Please call 250-828-3461.
    The 22 recreation facilities announced on Monday remain closed to the public. Information will be available by phone at 250-828-3500.

    A full list of facilities closures is available on the City website at Kamloops.ca/COVID. While the facilities are closed to the public, additional cleaning and maintenance will take place.

    “The City, like other businesses and organizations, is experiencing uncertainty and reacting to the realities of required closures, employees who have travelled and are in isolation, and recognizing that some employees have lost access to services such as childcare or have children whose school classes have been suspended. We are doing everything we can to minimize impacts while taking direction from the leadership of the Provincial Health Officer and the BC Government,” said Christian.

    As of today, the City of Kamloops would like to advise the public that the following services will remain operational:
    • Kamloops Fire Rescue
    • Kamloops RCMP
    • Kamloops Bylaw services
    • Emergency social services
    • Residential garbage and recycling pickup (includes commercial and multi-family)
    • Landfills, recycling, and Yard Waste Depots
    • City parks, dog parks, and trails
    • Community public washrooms
    • Kamloops Centre for Water Quality
    • Kamloops Sewage Treatment Centre
    • Building inspection services
    • Building permit services
    • Business licensing services
    • Planning services
    • Transportation and engineering services
    • Social and community health
    • Road maintenance, water, and sewer utilities
    • Financial services
    • BC Transit will be running regular service schedules in Kamloops
    • Council meetings
  • City of Kamloops Closes All Public Facilities to the Public

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    21 Mar 2020

    March 18 at 3:00 pm

    The following City facilities are closed to public drop-in. Some facilities are available by phone or by appointment, as indicated below.

    Facility Name (Alphabetical) Address Status Effective Date Closed Until
    Brocklehurst Recreation Centre (Arena & Pool) 2470 Fleetwood Avenue Closed to public March 16 Until further notice
    Bylaw Services 1303 Mission Flats Road Closed to public–Appointment only. Call 250-828-3409. March 19 Until further notice
    Canada Games Aquatic Centre 910 McGill Road Closed to public March 16 Until further notice
    Cemetery Office 750 Notre Dame Drive Closed to public–Appointment only. Call 250-828-3461 March 19 Until further notice
    Charles Anderson Stadium 1025 Lorne Street Closed to public March 16 Until further notice
    City Hall 7 Victoria Street West Closed to public–Appointment only. Call 250-828-3311. March 19 Until further notice
    Civic Operations–Front Counter 955 Concordia Way Closed to public–Appointment only. Call 250-828-3461. March 19 Until further notice
    Civic Operations–Yard 955 Concordia Way Closed to public March 19 Until further notice
    Development and Engineering Services 105 Seymour Street Closed to public–Appointment only. Call 250-828-3561. March 19 Until further notice
    Fire Hall #1 1205 Summit Drive Closed to public–Appointment only. Call 250-372-5131. March 19 Until further notice
    Fire Hall #2 1578 Tranquille Road Closed to public March 19 Until further notice
    Fire Hall #3 1625 Valleyview Drive Closed to public March 19 Until further notice
    Fire Hall #4 615 Porterfield Road Closed to public March 19 Until further notice
    Fire Hall #5 6339 Old Highway 5 Closed to public March 19 Until further notice
    Fire Hall #6 5300 Dallas Drive Closed to public March 19 Until further notice
    Fire Hall #7 1301 Aberdeen Drive Closed to public March 19 Until further notice
    Fire Station #1 Museum 1205 Summit Drive Closed to public March 16 Until further notice
    Hal Rogers Kinsmen Centre 2025 Summit Drive Closed to public March 16 Until further notice
    Heritage House 100 Lorne Street Closed to public March 16 Until further notice
    Hillside Stadium 910 McGill Road Closed to public March 16 Until further notice
    Human Resources 105 Seymour Street Closed to public–Appointment only. Call 250-828-3439. March 19 Until further notice
    Kamloops Centre for Water Quality 1315 River Street Closed to public March 16 Until further notice
    Kamloops Museum & Archives 207 Seymour Street Closed to public March 16 Until further notice
    Kamloops Sewage Treatment Plant 3330 Mission Flats Road Closed to public March 16 Until further notice
    Kamloops Yacht Club 1140 River Street Closed to public March 16 Until further notice
    McArthur Island Sport & Event Centre 1665 Island Parkway Closed to public March 16 Until further notice
    Memorial Arena 740 Victoria Street Closed to public March 16 Until further notice
    Norbrock Stadium 1500 Island Parkway Closed to public March 16 Until further notice
    Old Courthouse 7 Seymour Street West Closed to public March 16 Until further notice
    Parkview Activity Centre 500 McDonald Avenue Closed to public March 16 Until further notice
    Sandman Centre 300 Lorne Street Closed to public March 16 Until further notice
    St. Andrews on the Square 159 Seymour Street Closed to public March 16 Until further notice
    Sustainability Services at Cunliffe House 262 Lorne Street Closed to public–Appointment only. Call 250-828-3561. March 19 Until further notice
    Tournament Capital Centre 910 McGill Road Closed to public March 16 Until further notice
    Tournament Capital Ranch 5355 Yellowhead Highway Closed to public March 16 Until further notice
    Valleyview Arena 353 Highland Road Closed to public March 16 Until further notice
    Valleyview Hall 2288 Park Drive Closed to public March 16 Until further notice
    West Highlands Community Centre 1185 Links Way Closed to public March 16 Until further notice
    Westsyde Pool & Fitness Centre 859 Bebek Road Closed to public March 16 Until further notice
  • Direction to be Provided by Ministry of Municipal Affairs and Housing on the April 4 Referendum (Assent Voting)

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    18 Mar 2020

    March 17, 2020 - The City acknowledges the concerns of residents regarding the COVID-19 outbreak and the upcoming referendum for the Kamloops Centre for the Arts (KCA). With the recent provincial and federal announcements regarding COVID-19, the Chief Election Officer for the KCA Referendum has been in conversations with the Ministry of Municipal Affairs and Housing to determine available options for the referendum.

    The ability to change the process and timelines of a referendum once the process has been initiated lies with the Minister, not with the local government. The Chief Election Officer has been working closely with the Ministry of Municipal Affairs and Housing and will take direction from the Minister on how to proceed.

    The City of Kamloops cares about the public’s health and wellbeing, election official volunteers, as well as the health and safety of our employees and are actively working with our Emergency Program Manager and Health and Safety Department.

    Up-to-date information about the KCA Referendum will be provided at LetsTalk.Kamloops.ca/KCA as it becomes available from the Ministry.