Information on Recreation Programs, Swimming Lessons, and Memberships

4 months ago


City of Kamloops Programs & Swimming Lessons
March 19, 2020 - All Winter Programs have ended. At this time, the Spring Activity Guide Programs are not scheduled to commence until further notice. We are currently working on program cancellations. If the program you are registered in is cancelled, a credit will automatically be placed on your account. No further action is required.

For programs that are not yet cancelled, the City of Kamloops standard withdrawal and cancellation policies are in effect, with the exception that all withdrawal fees will not be charged at this time. A credit will be placed on your account for future use.

TCC/WSP Memberships
All memberships will be cancelled effective March 16, 2020. A prorated credit will automatically be placed on your account for any pre-paid amount and no further action is required.

Facility Bookings
All facility bookings will be cancelled effective March 16, 2020. A prorated credit will automatically be placed on your account for any pre-paid amount and no further action is required.

Refunds
Credits make it quick and easy to re-register for programs or reinstate memberships, however we understand that people may be concerned about their financial security.


If you would like to request a refund instead of a credit, please email refunds@kamloops.ca with the following information:
  • Your first and last name
  • Phone number
  • Complete mailing address
  • Email address
  • Course description (if it is for a family member, please include their name) and/or Fitness membership info (annual, monthly, TCC or Westsyde Pool, etc)

Any registrations or memberships paid by credit card will be reimbursed to the original card.

Customers who paid by cash, cheque, or debit will be issued a refund via cheque. We will do our best to get these out in a timely manner, but please allow up to 14 business days.

If you are an ARCH client, any subsidy amounts will be credited back to your account for future use. Any additional monies paid, will be refunded in the original form, as stated above.

We thank you for your patronage, understanding, and patience as we work together during this unprecedented time.
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